A problem occurred while preparing to install software to your system. Please restart your computer,

[RaviranjanSingh]

A problem occurred while preparing to install software to your system. Please restart your computer, and run this installer again. If the problem persists, please check the product support web site for your product.

[Raj_05]

Hi @RaviranjanSingh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're encountering an issue while trying to install software for your HP LaserJet Pro MFP M126nw printer. Here are some steps you can try to resolve the problem.

• Restart Your Computer: As suggested, restart your computer and try running the installer again. Sometimes, a simple restart can resolve software installation issues.
• Run Installer as Administrator: Right-click on the installer executable and select "Run as administrator." This ensures that the installer has the necessary permissions to make changes to your system.
• Disable Antivirus/Firewall: Sometimes, antivirus software or firewall settings can interfere with the installation process. Temporarily disable them and then try running the installer again.
• Check Compatibility: Ensure that the software you are trying to install is compatible with your operating system. Visit the HP support website for your printer model to download the correct software version for your system.
• Download Latest Drivers: Go to the HP support website and download the latest drivers and software for your printer model. Sometimes, using outdated or incompatible drivers can cause installation issues.
• Clean Boot: Perform a clean boot on your computer to start Windows with a minimal set of drivers and startup programs. This can help identify if a third-party application is causing the installation problem.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[RaviranjanSingh]

I did everything you said but the problem still persists. my laptop has windows 10 installed. This is the problemProblem

[Raj_05]

Hi @RaviranjanSingh,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support