A3 Printing doesnt work

[RobFJ1]

I'm having difficulty printing A3.

On the  printer screen, it is showing that Tray 1 is loaded with A4 paper and Tray 2 is loaded with A3 paper both of which are correct.

If I then go to Printer Properties/Device Settings screen on my pc,

• under 'Form to Tray Assignment' Tray 1 is correctly shown as A4 but, instead of a Tray 2, there is only a Photo Tray.
• under 'Installable Options' there is a duplexing unit and photo tray both showing as installed.

The printer driver, which was automatically installed is described as HP PCL3 B-Size Printer Class Driver.

I've done all the usual automated checks and everything is OK

Can someone help me get rid of the photo tray option and have in its place a Tray 2 which I assume is what I need to do to get A3 printing working

[KrazyToad]

@RobFJ1

Welcome to HP Support Community

I would like to help

The 2nd Tray is the Photo Tray which usually is used for Photo papers

Try selecting the Photo Tray. 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[RobFJ1 · Accepted solution]

If I selected phototray, all I would get are paper sizes that did not go up to A3 - the max size of the papertray. So not a viablt option I'm afraid.

I eventually got round the problem by unistalling all HP software on my PC, deleting some HP directories that remained, running a registry cleaner, and finally resetting the printer. I then started a new installation that worked. I now have a 'Tray 2' with a paper size that included A3 and A3+

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

Thank you