A9 envelope

[Juggleron]

How do I add the A9 envelope to the printer? The size is 5.75 x 8.75. I can't figure ir out. Thanks.

[Dragon-Fur]

@Juggleron 

Welcome to the HP User Community.

Printer supports custom paper sizes

Media Sizes Custom (imperial)	Tray 1: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media Sizes Custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm

A9 envelope

Width = 8.75 inches

Height = 5.75 inches

Use this guide:

HP Document: HP Printers - Creating Custom Paper Sizes

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9019/Premier All-in-One Printer 

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[Juggleron]

Thanks for your reply. When I go to the link you indicated all I get is: "Error 404: There is no content available." I actually saw that link before I posted my question. So, there's nothing there that I can get at.

Please let me know if you have any other ideas. Thanks again.

[Juggleron]

I should add that I get the same error message at HP Printers - Creating Custom Paper Sizes, and at HP OfficeJet Pro 9019/Premier All-in-One Printer.

[Dragon-Fur · Accepted solution]

@Juggleron 

The Custom Form link was indeed tracking to a document outside the USA - this rarely results in an error (HP issues / tracks  / translates documents in supported regions around the world -  I did fix the link since it was pointing to Croatia.  

https://support.hp.com/us-en/document/ish_1459715-1374013-16

The Printer Home page I cannot fix for you - it is a standard call and is already tracking a USA site.

Try finding the homepage from the Product Page:  https://support.hp.com/us-en/drivers

Unfortunately, I don't have example plates for MacOS  for how to create the Custom Paper Size form.

What else?

YouTube can be your friend in this instance

Example Search

Creating Custom Paper Sizes MacOS 

[Juggleron]

Thank you so much. That did the trick.

[Dragon-Fur]

@Juggleron 

You are welcome.

Glad it helped.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"