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Locked

‎03-16-2019 12:42 PM - last edited on ‎03-16-2019 04:15 PM by Retired

HP Recommended

i got a new modem and the printer keeps showing admin lockout?

1 REPLY 1

‎03-17-2019 06:30 PM

HP Recommended

@SheilaMartin1,

 

Welcome to HP Support Community,

 

Let's try to perform an advanced reset on the printer. Doing this will set the printer back to the factory settings. 

 

I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Jeet_Singh
I am an HP Employee

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