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Locked

‎04-12-2019 12:58 PM

HP Recommended
Product: HP OFFICEJET PRO 6830
Operating System: Microsoft Windows XP

I HAVE AN ADMINISTRATION LOCK.  I TRIED FACTORY RESET BUT IT SAYS IT HAS BEEN LOCKED. HELP

1 person had the same question
2 REPLIES 2

‎04-13-2019 10:44 AM

HP Recommended

@TABB81866,

 

Thanks for reaching out to the HP Support community!

 

 

Let's try to restore the printer to the original factory defaults. This may fix the issue.

 

Factory reset settings of a printer differ from one printer model to another.

I will send you a private message that would have the steps to reset your printer to the factory settings.

 

 

Note:  Resetting the printer to the factory settings would erase all configurations like your Wireless settings, Fax settings, and other preferences.

You have to re-do the set up again once you perform the factory reset.

 

 

Let me know if this information helps. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

 

ATHARVA_GP
I am an HP Employee

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‎04-14-2019 11:39 AM

HP Recommended

have you tried the default 1234

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