AFTER UPDATING PRINTER ENVY PHOTO 6220 AS REQUESTED BY HP THERE IS NO MORE COMMUNICATION WITH PC

[stefanoes]

BELIEVE I HAVE TO REINSTALL THE PRINTER. SHOULD I FIRST DISINSTALL THE PRINTER OR NOT?

VHICH IS THEN PROCEDURE FOR INSTALLATION

THANKS

[Echo_Lake · Accepted solution]

@stefanoes

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 If the issue persists, follow next steps. Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.