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HP Recommended
HP 5610 All In One
Microsoft Windows 7 (32-bit)

MY PC: Windows 7 32Bit.  Free Space 2.7g.  Printer: HP 5610 All In One.

Problem:   Downloaded and executed the AIO_CDB_NonNet_Full_Win_WW_130_141 file. It produces Low Space Message, Extraction seems to consume entire free space or has broken something in Windows 7 and during installation it said it could not find a system file and downloaded a document to the desktop and prompted I should read it after installation. It continued to install and stopped.  Nothing was installed. No manual intervention or disk tools used, cleaned or reclaimed free disk space lost.  I moved 1.7 gigs of data to another drive.  I executed the install file and again it eats all the free space.  Total lost free space = 3.4 gigs. Don't know where it extracted to delete it.  Check disk Tool finds 901 large files every time I run it but don't know if Check Disk Tool deleted it, where and what files they are.  There must be a problem with this file or installer.  Is there another clean copy of this file somewhere else on HP.COM.   What prerequisites/files it needs to find for a successful install.  Help!

 

What was I doing that required me to Reinstall the Printer Software?:

 

Project: To Scan 22 Documents into a single file (prefer Black/White) mixed graphics, Handwriting and Times Roman Print (no editing or OCR wanted).  In HP Solution Center, I tried Scan Pictures  and tried Scan Documents (to PDF). The Results of scan is not dark enough like a loss of blackness, to grey or faded in mixed text/lines graphics, pen lines strokes not solid they appear dotted.  After scan, each image type (Color/Grayscale/BW), changing this to preview results) moves the image a bit as if applying changes or enhancing. It only confuses you to reject the results. Eg: a solid pen line would move and be dotted, erasing portions of the line.

 

What do I think is wrong? How do I try and fix it?:

I thought the HP Printer Software or Solution Center my be corrupted or needed updating.  I check for update inside HP Solution Center. It updates and installs items but the HP Utility has a yellow exclamation. I run updates again. The same item fails the update. Something must be corrupted.  I go to Programs and Features to uninstall all HP programs one at a time. No clue which one is the master program that will uninstall the rest.  I download AIO_CDB_NonNet_Full_Win_WW_130_141 and execute it.  Then the problems begin (Read Problem Above).

 

 

2 REPLIES 2
HP Recommended

Hi,

How much free disk space do you have on your main disk partition, where your operating system is installed on?

 

From the start menu select Run, then type %temp% and press OK.

 

What is the exact path your temporary folder is shown? how much free disk space do you have on this specific drive?



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If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I spent about 10 hours trying to figure out where AIO_CDB_NonNet_Full_Win_WW_130_141.exe was extracting files to. At the same time i was blaming Windows Update files failing to install or not being there as the cause.  Windows update files need a lot of space to install Updates, Prerequisites and manual installation.  Was i certain that it was windows update files not downloading?  After installing all updates.  I don't think it was the reason.

 

As the HP installation file is being extracted, about 1.2 G of data.  A lot of 7z?????? folders were there and looked inside and saw HP files in there.  The Extraction progress bar doesn't show the folder it created and where it is. Just a progress bar only.  Then another screen pops up and says a system file cant be found, I click OK.  It continued but is generating an error report to send to HP and the installation fails. As many times as I executed the .exe install file it fails.  It consumes all the space because every time I run the install, it extracts the files into a new random 7z??????? folder there by consuming more free space until it can't. Since it doesn't clean itself up when it fails or is successful, every extraction uses more free space.  I just deleted everything in the current user profile Temp folder:  C:\users\profile\appdata\local\temp regained 3.7gigs of free space.  I may have solved the space hog problem but there is a problem in AIO_CDB_NonNet_Full_Win_WW_130_141.exe. 

 

When it extracts the contents it amounts to 1.2gigs of data.  If you are a user who didn't upgrade from a CD writer to a DVD writer, it won't fit on a CD.  On a DVD it works better if all the files are on a single disc.  So this installer was designed to extract files to the hard drive was.  Except when you click Install in the Dialog Box to begin setup, it is automatically starting a file in the setup folder called: BlockSysUserInstall.exe.  The dialog box shows that path and prompts it can't find a system file then the installation fails.    Why it does that I don't know; a script perhaps.  I had to manually go to the extraction folder in 7z??????? and manually run the SETUP.EXE file. With the free space I regained. The installation was successful.  

 

Someone at HP needs to know and fix it and stop it from automatically executing BlockSysUserInstall.exe and set it to start the SETUP.EXE file instead.  I hope you have direct contact with someone at HP to tell.   Thanks for the help.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.