APPLE AIR PRINT

[RBROWNAZ]

setting up brand new printer.  Mac will not see the printer - 

[Kumar0307]

@RBROWNAZ, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to setup the printer on the Mac. To assist you better, how is the printer connected?

If wireless, use the WPS method to connect, refer to - Connecting an HP Printer Using Wi-Fi Protected Setup (WPS)

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

• This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK

For assistance with first-time printer setup, click here.

Download the HP Smart app from the App Store and install it on the Mac to use the printer.

Refer to - HP printer setup (HP Smart app)

Hope this helps! Keep me posted. 

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