ARM processor printing problem

[Karolme]

Hi everybody,

ASUS Vivobook S15, Model S5507QA with HP Envy 6520e, printing problem.

Any idea where to get proper drivers? And also  printer has problem accessing internet, so HP Instant Ink is not functioning. Thanks.

[Kuroi_Kenshi · Accepted solution]

Hi @Karolme,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your ASUS Vivobook S15 isn’t printing correctly with the HP Envy 6520e, and the printer also can’t access the internet for Instant Ink. Let’s go through a few steps to check what could be causing this.

Install the full HP driver package
– Download the “Full Feature Software and Driver” for the Envy 6520e from HP’s official support page.
– Run the installer and complete the setup for printing, scanning, and network features.

Use the HP Smart (or HP App) for setup
– Open HP Smart and add the printer again after installing the drivers.
– This ensures the printer is properly registered on your network and Windows recognizes it.

Confirm both devices are on the same Wi-Fi network
– Make sure the laptop and printer are connected to the same 2.4 GHz network.
– Avoid using Guest Wi-Fi or separate mesh bands, as these can block communication.

Restart the router and reconnect the printer
– Power-cycle the router for 30 seconds and allow it to fully restart.
– On the printer, run Wireless Setup Wizard to reconnect to Wi-Fi with a fresh session.

Check for network isolation or VPN interference
– Disable any VPN or firewall temporarily to see if the printer becomes discoverable.
– Ensure “AP Isolation” or “Client Isolation” is turned off in the router settings.

Re-run the driver installer with USB connected (optional)
– Connect the printer via USB during installation; the installer will configure wireless settings automatically.
– After setup, USB can be removed once wireless printing works.

Refresh Web Services for Instant Ink
– On the printer, turn off Web Services, wait a few seconds, then turn it back on.
– This forces the printer to reconnect to HP’s servers for Instant Ink functionality.

I hope this helps.

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