Access denied to HP Color LaserJet Enterprise MFP M776 User... - HP Support Community

rossmpersonal · ‎02-05-2023

At the HP Color LaserJet Enterprise Flow MFP M776zs - Manuals page at https://support.hp.com/us-en/product/hp-color-laserjet-enterprise-mfp-m776-series/21298755/model/212... , if I click on the link for HP Color LaserJet Enterprise MFP M776 User Guide to https://kaas.hpcloud.hp.com/pdf-public/pdf_1064499_en-US-1.pdf (the 12.51 MB document which is different from the similarly named HP Color LaserJet Enterprise MFP M776 - User Guide [7.31 MB document linked to on the same page]), I get a 403 Access Denied error. Please fix this.

Repairatrooper · ‎02-06-2023

Yes even in my dealer page the one link is broken. Other than being 2 years newer, I am not sure what the difference between the two is. Is there a particular function you are having problems with?

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rossmpersonal · ‎02-06-2023

Given that this file is significantly larger than the other file, I think it likely provides significantly more information. I would like to see what information it provides.

Repairatrooper · ‎02-07-2023

I have reached out to some contacts in the Enterprise side of HP to see if they can get me a copy of the newer manual. Will let you know.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Repairatrooper · ‎02-09-2023

Here is a current link to the larger user guide: https://kaas.hpcloud.hp.com/pdf-public/pdf_1064499_en-US-1.pdf

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

rossmpersonal · ‎02-09-2023

Thank you. It is interesting that the larger file actually has fewer pages. I will have to figure which document is more current and comprehensive. It is also interesting that there are two separate documents. I can't figure out the purpose for that. Thank you.

Access denied to HP Color LaserJet Enterprise MFP M776 User Guide

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