Account issue when setting up printer

[Link09]

I have an HP ENVY 6055e that I bought from someone but the printer has this error displayed where it doesn’t let me finish the setup I’ve tried different methods like factory resetting but I can’t seem to find anything 

[Kuroi_Kenshi]

Hi @Link09,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding account setup issues with the HP ENVY 6055e!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Factory Reset the Printer:

• Perform a factory reset to return the printer to its original settings. Typically, you can do this by accessing the printer's menu. If you have already tried this, proceed to the next step.

Check Wireless Network Connection:

• Ensure your printer is connected to the correct wireless network, and verify that the Wi-Fi connection is stable.

Create or Update HP Account:

• Use the HP Smart app on your mobile device or computer to set up the printer. You might need to create a new HP account if ownership of the printer has changed.
• If there's an existing account linked to the printer, try logging out and logging back in using your credentials or update the account details.

Use HP Smart App:

• Download and install the HP Smart app from your device's app store; this app is useful for setup and troubleshooting.
• Use the app to add your printer by following the on-screen instructions provided during setup.

Clear Printer Configuration:

• If possible, clear any stored configuration settings from the previous owner through the printer's setup menu. Look for options labeled as "restore" or "reset."

Check Printer Connection:

• Ensure the printer is correctly connected to your network. If using a USB connection, confirm the cable is securely fitted.

Firmware Update:

• Check for any available firmware updates for your printer model on the HP support website and ensure your printer's firmware is up-to-date.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,