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‎04-11-2021 04:00 AM

HP Recommended
Product: HP Deskjet Plus 4110
Operating System: Microsoft Windows 10 (64-bit)

Bonjour,

j'ai acheté une imprimante HP Deskjet Plus 4110 hier, la configuration se passe bien mais quand je veux associer l'imprimante à "Instant Ink" et que j'imprime la page de configuration réseau devant contenir le code de l'imprimante une page m'indique "Impossible de se connecter aux services web".

 

Je suis donc allé à l'adresse de l'impimante, "services web", "configuration" et un message m'indique "Configuration en cours de services web", "l'imprimante configure actuellement les services Web.

Pour voir le statut actuel de ce processus, cliquez sur «Actualiser».

Quand je clic sur "Actualiser" un message d'erreur "Un problème de réseau s'est produit alors que l'usine tentait de se connecter au serveur Services Web. Cliquez sur «Dépanner» pour diagnostiquer le problème ou sur «Fermer» pour résoudre le problème ultérieur." et quand je clic sur dépanner "L'imprimante n'a pas pu se connecter aux services Web.
Les services Web peuvent-être réservés ou temporairement indisponibles. Veuillez réessayer ultérieurement."

 

J'ai tout réinitialisé (routeur, carte réseau, imprimante), pilote à jour... Rien à faire.

Pourriez-vous m'aider.

Merci.

Category:
2 people had the same question
1 REPLY 1

‎04-13-2021 06:20 AM

HP Recommended

Hey @Hestia87310 

Hope your doing fine! 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English.





Thank you for your understanding.

Regards.

I work on behalf of HP.
HP Support Community Moderator
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