• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-07-2020 03:46 PM

HP Recommended
Product: OfficeJet Pro 8710
Operating System: Microsoft Windows 7 (64-bit)

I have 4 OfficeJetPro 8710 printers at different locations/networks. When I open HP Printer Assistant, it prompts me with the "Select A Device" dialog to pick which printer I'd like connect to. I've edited the printer device names to uniquely identify each of the printers. So I can select the unique printer associated with the location and network where I'm located at that particular time. However, only 3 of my printers show up in in the "Select A Device" dialog. What is the procedure to add the 4th printer so it can be selected in the "Select A Device" dialog when I open HP Printer Assistant?

1 REPLY 1

‎01-08-2020 12:07 PM

HP Recommended

I answered this question myself with some experimentation after no immediate replies from the community. 

 

1) Ensure you're connected to the network with the new printer desired to be added to the HP Printer Assistant's "Select a Device" dialog. I had previously added the printer to my computer manually through Windows 7 Devices & Printers dialog (not HP Printer Assistant). So I had been able to select it as an available printer to print on my network. However, I wasnt easily able to use other features available in Printer Assistant like scanning.

 

2) In HP Printer Assistant, select the Tools tab > Device Setup & Software > Connect a new device

 

3) Select the appropriate connection method for your printer, then allow HP Printer Assistant to locate available printers  on your network.

 

4) Select the printer from the list of printers discovered. There was only one printer discovered in my case, since I only had the one network printer connected to my network.

 

5) This will install the new network printer to HP Printer Assistant's list of available devices. It will also install a new printer connection in the Windows 7 Devices & Printers list. 

 

6) If the printer previously had a printer connection in the Windows 7 Devices & Printers list (since I'd previous done the manual/generic install), delete the old Windows printer connection and rename the new connection appropriately.

 

7) Close and restart HP Printer Assistant. The new printer will now appear in the "Select a Device" dialog upon opening HP Printer Assistant 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.