• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-17-2019 03:49 PM - last edited on ‎08-19-2019 04:21 PM by Retired

HP Recommended

MacOs10.11.6 same problem plus fax in sys pref add printer dialogue and on 8610 macbook pro

2 REPLIES 2

‎08-20-2019 08:15 AM

HP Recommended

Hi @deebee412

 

Welcome to the HP Support Community. 

 

To better assist you - Are you getting any error message? Can you please send us a picture of the error screen? 

 

If you are trying to scan, refer to this document - HP Printers - How to Scan (Mac)

 

Let me know.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎10-10-2019 02:32 PM

HP Recommended

Sorry didn't respond...was in computer repair/purchase mode for over a month. My original MacBook Pro 10.11 suddenly stopped seeing my two HP printers (8610 and 251) and I couldn't add them back. Went through all the driver, reinstall etc etc procedures. Accessing through my wi-fi network. All my phones, iPads, iMacs etc see the printers without issue. I grabbed a good deal on a slightly later model of the same 15" MacBook Pro. Had my SSD installed in new computer. The SSD was clean of old data. I restored from last Time Machine back up week. Everything went smoothly except the backup (I guess) brought the issue adding hp printers problem.Add Printer.jpg

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->