Adding A PRINTER/SCANNER

[Chris202526]

When I attempt to add a printer/scanner, system says the Driver needs updating.  Norton has done so & I have closed & opened computer & printer many times.

Any suggestions of how to proceed?  I do need to scan & print.  Thanks.

[Kuroi_Kenshi]

Hi @Chris202526,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Uninstall & Reinstall HP Printer Drivers Manually

Sometimes, a clean reinstall fixes corrupted drivers.

Disconnect the printer from the computer (USB or Wi-Fi).

Open Control Panel → Programs & Features and uninstall any HP printer software.

Open Device Manager (Win + X → Device Manager) → Find Printers

Right-click HP ENVY Inspire 7955e and select Uninstall device (Check "Delete driver software for this device" if available).

Restart your PC.

Install the Latest HP Driver from HP’s Website

Visit HP’s official support page.

Enter "HP ENVY Inspire 7955e" and select your OS (Windows 10 64-bit).

Download & install the full-feature software package.

Restart your PC and reconnect the printer.

Use HP Print & Scan Doctor (Official HP Tool)

Download HP Print and Scan Doctor.

Run the tool and follow the instructions.

If it finds issues, let it apply fixes automatically.

Check Windows Update for Additional Drivers

Open Settings → Windows Update → Check for updates.

If HP Printer Driver appears, install it and restart the PC.

Add Printer Manually (If Needed)

Open Settings → Devices → Printers & Scanners.

Click "Add a printer or scanner" → Wait for it to detect.

If not detected, click "The printer that I want isn’t listed".

Select "Add a printer using TCP/IP or hostname" → Enter your printer's IP (found in printer settings).

Follow on-screen instructions to finish setup.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,