Adding Existing Printer to New Laptop

[Nicole-1973]

I am trying to add my existing printer (HP ENVY 5660) to my new laptop (also HP).  I'm being asked for a claim code but when I press the HP e-print icon on the printer I'm getting a message that says "The printer could not connect to the web services.  the server might be busy or temporarily unavailable, Try again later." My WiFi and blue tooth are both working so is this a problem with  me or HP and how do I fix it??? Any help is appreciated.

[Betty0610]

@Nicole-1973
 

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Nicole-1973]

Thank you for your reply. I actually ended up going on Google and got the answer in a you tube video. My new laptop has windows 11. All I needed to do was go into printers and settings on my laptop and it pretty much did the work for me. It took about 2 minutes. I appreciate you trying to help 😊

[Nicole-1973]

Also, I will hold on to these directions to correct the web service issues on the printer.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button on my public post, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a nice day and stay safe!:)