Adding a printer

[Themann]

I have an HP8025E and although it says the printer is ready on my HP app when I go into my account, it says I have no printers added yet and it will not let me add a Printer I’m assuming because it is already said it’s added to my account which doesn’t make any sense

[zoey7886]

@Themann, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding adding a printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you are experiencing an issue where your HP8025E printer appears ready in the HP Smart app but isn't reflected in your HP account. Here are some steps you can take to troubleshoot and resolve the issue:

Verify HP Account Login: Ensure that you are logged into the correct HP account that you used to set up your printer. Sometimes, users may have multiple accounts and inadvertently check the wrong one.

Re-add Printer: Try removing the printer from the list of devices in the HP Smart app and then re-adding it. This can sometimes refresh the connection and resolve sync issues.

Update HP Smart App: Make sure that you are using the latest version of the HP Smart app. Outdated versions may have bugs or compatibility issues. You can check for updates in your device's app store.

Restart Devices: Restart both your printer and the device you are using to access the HP Smart app. This can clear temporary issues that may be causing problems with sync.

Network Connection: Verify that your printer is connected to the same Wi-Fi network as your device. A stable network connection is essential for the printer to communicate properly with the app.

Clear Cache: If you're using a smartphone or tablet, try clearing the cache of the HP Smart app. This action may resolve potential data conflicts.

Reinstall HP Smart App: As a last option, uninstall and then reinstall the HP Smart app. This action can resolve deeper issues with app settings or data.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,