Adding my printer

[LoboBlanco79]

I cannot add my printer to my HP Smart app in order to finish enrolling in Instant Ink. Its connected to my HP computer with USB and connected to my home wireless network yet, when I click on add my printer it then brings up another screen where I click on my printer but, when I then click on get supplies to finish my enrollment, it says I need to add my printer.  and then I am beginning a revolving circle 

[Nal_NR]

Hi @LoboBlanco79 

Welcome to the HP Support Community.

I'd like to help!

Are you signed in to HP Smart?

Example - HP Smart - Windows - Main Menu

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTES: 

• Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
• Latest versions of HP Smart require that you be signed into the application

Consider changing the connection type to TCP/IP

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

You can always try uninstalling HP Smart > Restart the computer and log in > "Get" a new copy of the application from the Microsoft Store.

Remove / Install Steps:  Settings > Apps > Apps and Features > scroll down, find, Click on HP Smart > Uninstall > Restart the computer and log in.  A new copy of the application can be downloaded / installed from the Microsoft Store (formally Windows Store).

Update Firmware: Click here

Hope this helps! Keep me posted for further assistance.
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