Adding printer to HP Smart app on desktop computer

[Hasnie]

I am trying to add my HP DesignJet T130 printer to HP Smart app on desktop computer, but it is not showing up.  However, the same printer is added to my iphone HP Smart app.

[BeemerBiker]

If it shows up in the iPhone HP Smart then it has been added.

Log out of the windows HP Smart and back in or reboot windows.

The latest version of HP Smart as of Jun, 2024 is 154.2.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click 'update'. If the button 'update' is missing then you need to run WSRESET from the Windows search bar.

[Hasnie]

I have done all what you advised, but it did not work.  Printer is still not showing up, even if I enter its IP address, app does not recognize it.

[BeemerBiker]

Can the PC print to it?

If it can print to it then HP Smart should be able to add it.

If it cannot print to it then it is likely not on the same subnet as the printer. 

In that case you could use the hostname of the printer rather than its IP address.

Either that or ensure that both systems are in the same subnet,  usually 192.168.1.x

Get a printer network report. The PINs and Passwords should show up. Here is the important stuff from a typical printer report. The password shown in Wi-Fi can be the printers PIN or the modem's password depending on how you connected to the modem. The printer can have two bands but the only one that is connected will show up.

LAN	STATUS	IP address	SSID	Password
Wi-Fi	enabled	192.168.1.15	ATT-ARRIS-2 .4	GuessAgain
Wi-Fi-direct	enabled	192.168.23.1	DIRECT-WHATEVER	BadGuess
Wired	disabled
USB	disabled

Your pc should be on 192.168.1 but your iPhone can use 192.168.23 since it is printing directly to the printer and not going thorough the router.

[Hasnie]

Yes, PC can print to it and it appears in the list of available printers, but strange thing is that it is not showing and even recognized on HP Smart desktop app.