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Locked

‎12-15-2020 02:27 PM - edited ‎12-15-2020 02:31 PM

HP Recommended
Product: Deskjet 3752
Operating System: Microsoft Windows 10 (32-bit)

I am unable to access several options on my deskjet 3752 it keeps telling me that this feature is protected by the admin password but I don't remember the password, I bought this computer for school 1yr 1/2 ago & I just moved & took it back out to set up to my new home & new wifi but it won't allow me to connect to wifi or login to be able to reset the factory settings & I am unable to even get to customer support b/c the virtual assistance keeps telling me my warrant is expired & keep sending me in circles, at this point I've waisted almost 3 days trying to figure out what I need to do to fix this.

Category:
1 REPLY 1

‎12-30-2020 12:57 PM

HP Recommended

@Tash2k

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 


I am an HP Employee

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