Admin Password Reset Deskjet 2632

[Jasper7333]

Just bought a new deskjet 2632 all in one device and when setting the device up have set an admin password via EWS which I foolishly forgot to record. Now I have tried to set up the device again and connect to my wireless network but it always fails (which i assume is down to the fact the admin pwd is set) Subsequently I may know the pwd now but because it is not network connected I don't see EWS to do a factory reset. Can someone please help me with a factory reset so that i can set the device up from scratch again please?

Any help greatly appreciated

Jasper

[Raj1788]

@Jasper7333

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that you are in need of support, I'll be glad to assist you.

Let's follow the below step.

To restore network settings to default settings

● Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Jasper7333]

Raj

Thanks for the reply,  I followed your suggestion then went into the HP Smart app and tried to set up the device again. It ran through the wizard told me it found the printer but could not set it up and dropped out of the wizard.?

Any other ideas please? 

[Raj1788]

@Jasper7333

Thanks for the reply,

Appreciate all your time and efforts.

I would personally suggest you contact our HP phone support for one on one interaction. 

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Cheers:)

[Jasper7333]

The product is only 2 days old why do I need to pay for out of warranty support? 

[Raj1788]

@Jasper7333

Thanks for the reply,

I would personally suggest you contact our HP phone support for one on one interaction. 

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!

Cheers:)