Administrator Log-On for HP Color Laserjet Enterprise MFP 48... - HP Support Community

NWFisher · ‎08-23-2022

I did not set the "Administrator" password during setup of my Color LaserJet Enterprise MFP 480. This printer is setup a network printer on our printer server. About a month ago, I installed the lastest firmware update (Firmware Datecode 20220213). Now i cann't Log-In to the "Administrator" on the printer. Can i retreive password or can i reset the passowrd to gain access to the printer configuration. I need to make some configuration changes. Help!!

Repairatrooper · ‎08-23-2022

If you have a wireless model the default user name would be admin and the password will be the same as the default wifi direct password printed on a sticker on the back of the device.

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NWFisher · ‎08-24-2022

This printer is deployed on our wired network and the wireless on the printer has been disabled.

Repairatrooper · ‎08-24-2022

Connection does not matter, the default password for EWS that HP uses is the same as the default wifi password.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

NWFisher · ‎08-25-2022

Do you know if a Cold Reset or Reset to Factory on the Color LaserJet Enterprise MFP M480 printer will clear the Administrator password. Thank You.

Repairatrooper · ‎08-25-2022

Have not had any of this model come through my shop but looking at the specs it is based on FutureSmart firmware so performing a partial clean through the pre-boot menu will clear any Admin passwords or a Cold reset, which is also accessed through the preboot menu.

The readme file for the firmware contains instructions for accessing the Pre-boot menu. http://ftp.ext.hp.com//pub/softlib/software13/printers/CLJM480/readme_cljM480_fs5.pdf

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

NWFisher · ‎08-25-2022

Thank You!! I will try the Cold Reset from the pre-boot. I let you know how it works.

Administrator Log-On for HP Color Laserjet Enterprise MFP 480

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