cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
micmou
New member
1 0 0 0
Message 1 of 2
69
Flag Post

Solved!

Administrator settings password not recognised

HP Recommended
Office Jet Pro 7740 wide format
Microsoft Windows 10 (64-bit)

 

In an effort to improve the security of a new OfficeJet Pro 7740 wide format printer, I created an administrator password under Settings - Security - Password Settings in the embedded web server. All went well until I attempted to make a change to the printer settings. As expected, I was asked for the user name (admin) and the seconds-old password. The password was created by a password manager program so I know what it is. The printer responds by re-presenting the log-in screen. I can no longer make changes to the printer settings. Disabling the VPN has not resolved the issue. Please tell me how to fix the issue, or how to reset the printer to factory settings and I will start again.

 
 
 
Image already added
 
 
 
1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,946 10,916 799 895
Message 2 of 2
Flag Post
HP Recommended

Hi @micmou,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation