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‎02-28-2024 01:42 PM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

HP Error.pngI try to print but this is the error message. I have all the latest software updates for Windows and HP. Any help would be appreciated.

 

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2024 11:38 AM

HP Recommended

Adobe > open printer menu > advanced print >

Print file 008.png

activate "Print As Image"

click OK

 

try to print again.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎02-28-2024 02:23 PM

HP Recommended

is Adobe up to date?
Try installing the latest updates first.

 

If this does not help, uninstall Adobe.
Restart the computer once
Reinstall Adobe.

 

Hope this helps.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎03-02-2024 08:31 AM

HP Recommended

I have all the latest updates on both Adobe and my HP 3830 inkjet printer. I have uninstalled Adobe, shutdown my computer and then reinstalled the latest Adobe. I still get the same error message. This has only just happened after the latest Windows 11 update happened.

Was this reply helpful? Yes No

‎03-02-2024 11:38 AM

HP Recommended

Adobe > open printer menu > advanced print >

Print file 008.png

activate "Print As Image"

click OK

 

try to print again.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎03-04-2024 07:27 AM

HP Recommended

Thank you it worked. The downside looks like I can't print in greyscale which is what I do to save ink.

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‎03-04-2024 08:20 AM

HP Recommended

You’re welcome. I am pleased that I was able to help you.

With kind regards

Andr-1611

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No
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