After Windows 10 update, HP app no longer default. Would like to change from generic Windows

[djmplumb]

Windows updat has replaced HP app as default with there own built in one,  Try as I might I have been unable to change this.

[KrazyToad]

@djmplumb

Welcome to HP Support Community

To assist you better please provide me with the complete printer model or product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Meantime uninstall and reinstall the HP App and keep em posted if the issue persists

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[djmplumb]

HP031605 Officjet 3830 series.  Serial #CN78F4QFQ06VZ

[KrazyToad · Accepted solution]

@djmplumb

Did you try reinstalling the HP App?

If the issue persists, uninstall the printer driver from root level and download the full feature software. Then you can reinstall HP app if required

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[djmplumb]

I did. I have also installed the recommended software for the printer.  The HP app does not launch but it opens the HP program that  was installed. I am satisfied with that. Thank you for your help.

[KrazyToad]

@djmplumb

I'm glad you got this issue sorted out

Do visit our HP Support Community whenever you need help

Thank you 😊