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‎05-10-2025 01:04 PM

HP Recommended
Product: OfficeJet Pro 8023

After installing the latest firmware/software update on my HP Office Jet Pro 8023, the printer now incorrectly shows a ‘Use SETUP cartridges’ error. It was fully set up and working before. This started only after your update. I need this resolved immediately

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1 REPLY 1

‎05-12-2025 05:00 AM

HP Recommended

@JeffRothenberg, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding 'Use SETUP Cartridges' Error on HP OfficeJet Pro 8023!

We're thrilled to have the opportunity to assist you and provide a solution. 

 

If you're encountering a 'Use SETUP cartridges' error on your HP OfficeJet Pro 8023 after a firmware/software update, here are some steps you can take to troubleshoot and resolve the issue:

Restart the Printer:

  • Turn off your printer and unplug it from the power source.
  • Wait for about 60 seconds before plugging it back in and turning it on.

Check Cartridge Installation:

  • Open the printer’s access door.
  • Remove the cartridges and then reinsert them securely.
  • Ensure they are the set of cartridges that came with the printer.

Reset the Printer:

  • Follow the steps to reset your printer to factory settings via the printer settings menu.

Use Correct Cartridges:

  • Make sure you are using the original HP setup cartridges provided with the printer. If they were previously replaced, this error might occur. 

 

Hope this helps!

Take care, and have an amazing day! 

 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards,

ZOEY7886
I am an HP Employee

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