• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need to install your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-22-2020 02:06 PM

HP Recommended
Product: HP Photosmart 2600
Operating System: Other

After upgrading to Big Sur OS for iMac, my HP Photosmart 2600 printer no longer works.  What can I do?

Category:
2 people had the same question
4 REPLIES 4

‎11-22-2020 05:40 PM

HP Recommended

I have the same problem. How can I get help to fix it?

Was this reply helpful? Yes No

‎11-22-2020 05:45 PM

HP Recommended

Hi Steve.  I called Apple Care and they managed to get my printer working again with the Big Sur OS>   What he did was, basically, to delete the existing printer and then add it back in.  Now it works fine.   I recommend you call AppleCare (I called the local apple store and they connected me to apple care) and then screen share your computer screen and the technician will help you solve the problem.  Good luck.  Sharon

Was this reply helpful? Yes No

‎11-25-2020 08:40 AM

HP Recommended

Hi Steve.  I called Apple Care and they managed to get my printer working again with the Big Sur OS>   What he did was, basically, to delete the existing printer and then add it back in.  Now it works fine.   I recommend you call AppleCare (I called the local apple store and they connected me to apple care) and then screen share your computer screen and the technician will help you solve the problem.  Good luck.  Sharon

Was this reply helpful? Yes No

‎11-25-2020 09:44 AM

HP Recommended

I will try this. Thanks, Sharon5304

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.