Airprint not recognizing Tray 1 on Mac Catalina

[KHCAP]

Bought a new 9025e printer. After talking to tech support and trouble shooting for over 2 hours they sent me a replacement printer. The replacement printer is doing the same thing. It is not recognizing Tray 1 when printing from my Mac. We did however narrow it down to a driver issue because it prints properly from my phone. It's an issue with AirPrint. I installed the printer again using a Generic driver and it prints as it should now. Is there something with the AirPrint that it has to use that? Thanks! 

[Kumar0307]

@KHCAP, Welcome to the HP Support Community! I’m here to help.

If the AirPrint driver does not provide you an option to print from tray 1, use the HP Smart app.

• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• Refer to - HP print settings guide (Windows, Mac)

We cannot make any changes to the AirPrint driver.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

You may use the HP Smart app to print from the Mac. Download it from the App Store.

Hope this helps! Let me know how it goes. 

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