Alignment issue with HP envy 6400 Printer

[IdrilT]

Hi all, recently brought a new printer and whatever we try we cannot get it to align! The top of the page is cut off and everything comes out at an angle. We've tried to align it dozens of times, turned it off and on again, HP doctor, etc but nothing works. Any ideas would be welcome. 

[Jay_G24]

Hi @IdrilT,

I'd like to help!

Try the below suggestions--

Step 1: Complete the alignment process again

Print a new alignment page.

1. Load plain white paper in the input tray.

2. Adjust the paper width guides until they rest against the edges of the paper.

3. Print an alignment page.

   • Control panel (printers with menus): Open the Tools or Printer Maintenance menu, and then select the option to Align cartridges, Align printhead, or Print an Alignment Page.

   • HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to align the printheads or cartridges.

   • HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to align the printheads or cartridges.

   • HP Utility (Mac): Click the option to align the printheads or cartridges.

4. If your printer has a scanner, follow the directions on the alignment page to scan it and complete the alignment.

If these tips do not resolve the error, continue to the next step.

Step 2: Reset the printer

Turning the printer off, and then on again might resolve an Alignment failed error message.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

Step 3-Clean the printhead or ink cartridge

Use a printhead or cartridge cleaning tool to help prevent streaks, smudges, or lines that can interfere with the alignment process.

• Control panel (printers with menus): From the Settings, Setup, or Tools menu, look for an option to clean the printheads or cartridges.

• HP Smart app (Windows 10, macOS, Android, iOS): In the app, click your printer, click Print Quality Tools, and then select the option to clean the printheads or cartridges.

• HP Printer Assistant (Windows): Click Maintain Your Printer, and then select the option to clean the printheads or cartridges.

• HP Utility (Mac): Click the option to clean the printheads or cartridges.

After the cleaning, evaluate the page that prints. You might need to clean the printheads or cartridges more than once.

If cleaning the printhead does not resolve the issue

Step 4- Try the single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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