All features are grey'd out and locked. Do no have username and password-No access for reset

[WarLordKiller]

Have HP OfficeJet Pro 8740.  All features are grey'd out and locked.  when a feature is selected, get a message noting "locked by the person who set up...". Nothing was locked by the owner. Cannot select 'Restore" (grey'd out).  Do no have username and password.  No access to reset username and password.  Previous post and solutions not working.

[A_Gayathri]

Hi @WarLordKiller,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're facing issues with locked features on your HP OfficeJet Pro 8740 All-In-One Printer and you don't have access to a username and password, you may need to perform a factory reset on the printer to restore it to its default settings. Here are the trouble steps steps to perform a factory reset:

Access the Embedded Web Server (EWS):

• Ensure that your printer is connected to the same network as your computer.
• Open a web browser and enter the printer's IP address in the address bar. You can find the IP address on the printer by printing a network configuration page.

Factory Reset through EWS:

• Once you access the EWS, navigate to the "Security" or "Settings" section.
• Look for an option related to "Restore Defaults" or "Factory Reset."
• Follow the on-screen instructions to perform the reset.

Hard Reset:

• If accessing the EWS is not possible or does not resolve the issue, try a hard reset.
• Turn off the printer and unplug it from the power source.
• Wait for a few minutes.
• Plug the printer back in and turn it on.

Physical Reset Button (if available):

• Some printers have a physical reset button. Check your printer's manual to locate it.
• Press and hold the reset button for a few seconds.

I hope this helps. 

Take care and have a good day.

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