All in one printer 'disconnected' in HP Solution Centre, when shows as connected on network

[Kani]

Hello, 

I have just bought an HP Pavilion laptop running Windows 10 (64-bit), and downloaded the software HP Solution Center.

(Printer works fine via software with old HP Pavilion Windows Vista laptop)

Printer is connected to the same wireless networks as both laptops, and works with Vista laptop, but Windows 10 says printer is disconnected on the HP Solution Center programme, even though it shows as connected and ready on the network, and on the Vista laptop

I've run the HP print and scan doctor, and have successfully printed the test page from the Windows 10 laptop, but unable to run HP solution center from Windows 10

Thanks

[DavidSMP · Accepted solution]

Hi @Kani,

A warm welcome to the HP support forums. A good day to you. :). I read the post regarding issues with solution center on your Windows 10 PC. I will be delighted to assist you here.

Stupendous analysis and splendid diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂 It is greatly appreciated. 🙂

For me to assist you with accurate information I would require more information regarding this.

• Did you try to uninstall the full feature software and reinstall it?

For now please try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top. 
• Click on print server properties. 
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again. 
• Then download the latest full feature driver from https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-e-all-in-one-printer-series-d110/4023...   and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer

Solution Center is not supported in Windows 10. So please use HP scan and capture from this link: http://support.hp.com/us-en/document/c04675206 It helps you to download it from the Windows store and use it.  

Please check the HP printer assistant also.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps. Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)Take care now and have a splendid week ahead. 🙂

[Kani]

Many thanks for taking the time to provide such a detailed reply.

I can confirm that I have installed and uninstalled the full feature software many times without success.

I will work through your suggestions and report back to you

[Riddle_Decipher]

@Kani

Thank you for the update,

I appreciate your time and efforts,

Please take your time and get back to me with the results,

we'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

[Kani]

Success. I can now print and scan.

The link https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-e-all-in-one-printer-series-d110/4023...  did not work for my printer, but I re- installed the software and drivers given for my printer model. As you confirmed, the Solution Center programme for Windows 10 (64 bit) downloaded from the HP site does not work on Windows 10, however I can now scan with the HP Scan and capture app.

Many thanks.

[Leon89]

I have the same issue for:

Product: HP Photosmart C4385

Operating System: Microsoft Windows 7 (64-bit).

Please help. Leon

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you