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Locked

‎11-11-2024 06:53 PM

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer

Hello: I keep getting notices when I try to use the scanner of my all-in-one printer/scanner and deliberately blocks me from using the scanner. The message from the scanner : “Do you want to use this app to make changes to your device”. “Device setup.exe”. I only have one HP all-in-one and it is setup and scanner and printer are working fine. This has gone on for at least two months. I’ve already installed Win11.

 

Does anyone know what HP wants an app to install since I only have 1 printer/scanner and it is setup and working fine? If HP will take-way features from the scanner, I don’t want it to install.  This suspiciously started happening about the same time that I was getting notices that HP will no long support my printer or laptop and continuously recommends a replacement.  I’m retired on social security only for income and can’t afford to trash good devices to enhance HP’s profits.

 

Thank you.

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