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‎04-30-2025 01:11 AM

HP Recommended
Product: HP Color LaserJet MFP M283fdw
Operating System: Microsoft Windows 11

Attempting to install the printer and scanner using the all inclusive driver pack, during the install it does not find the printer. This occurs with all computers attempting to connect to the printer. Using the stand alone drivers, the generic HP Printer driver finds the printer, however in the scanner driver install, it will not find the printer. I have also performed the manual search via IP address and device name. I can view the device and configure via a web browser so I know it is reachable by more than just ping. I have reset the printer to defaults, I have rebooted the computers, the printer, and the router. I have verified firewalls on computers and printer are turned off. I have also verified the computers are set to Private Network. This is on a wired network and there is no VLANing or firewalling on the same network subnet.

 

Recap: HP Generic Printer Drivers connect and work via the printer's IP address. HP Scanner and Default Scanner Drivers (Basic_Webpack_x64-63.5.6303-SJ0001_Basicx64_Webpack.exe)will not connect. HP All inclusive package (Full_Webpack-44.11.2784-LJM282-M285_UWWL_4_1_Full_Webpack.exe) will not connect. HP Smart and 

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1 REPLY 1

‎04-30-2025 01:21 AM

HP Recommended

Cancel this request. Customer chose to purchase a new printer. 

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