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‎02-21-2025 04:19 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer

I have followed all of the troubleshooting suggestions, and my prints all continue to come out blue.  Any thoughts on how to correct this? 

Category:
1 REPLY 1

‎02-25-2025 01:24 PM

HP Recommended

@pwobriz, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding your printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

If your HP Photosmart 7520 e-All-in-One Printer is printing only in blue despite following troubleshooting steps, try these solutions:

1. Check Ink Levels

  • Go to Printer Settings > Ink Levels and check if other colors (especially yellow and magenta) are low or empty.
  • Replace any depleted cartridges.

2. Perform a Printhead Cleaning

  • On the printer’s control panel, go to Setup > Tools > Clean Printhead.
  • Run the cleaning cycle 2-3 times if needed.

3. Manually Clean the Printhead

If an automatic cleaning doesn’t work, manually clean the printhead:

  • Remove the ink cartridges.
  • Dab a lint-free cloth with warm, distilled water and gently wipe the printhead.
  • Let it dry and reinstall the cartridges.

4. Align the Printhead

  • Go to Setup > Tools > Align Printhead to ensure proper ink flow.

5. Check Cartridge Vents

  • Remove the cartridges and inspect the vent area (small holes on top).
  • If clogged, gently clean them with a pin or paper towel.

6. Use Genuine HP Ink

  • Non-HP or refilled cartridges may cause printing issues. Try using genuine HP ink.

7. Update Printer Firmware

8. Reset the Printer

  • Turn off the printer, unplug it for 2-3 minutes, and restart.

Let me know if you need more help!  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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