All other PC's on net communicate with the envy inspire 7900e but not the brand new hp envy laptop

[ronlee1030]

I have had to resort to using a USB cable for my brand new hp envy laptop cause it acts as if it aint connected no matter what I do.  This laptop is running windows 11 24h2.  All the older hp laptops connect and communicate with it.  Now the new laptop is able to conect to the router proof is I'm using said computer to get on the internet.  But it wont connect to anything else connected to the same wifi router.  I tried everything inclu

[Samrit26]

Hello,

Troubleshooting Connectivity Issues on HP Envy 17.3-inch Laptop

If your HP Envy 17.3-inch laptop is able to connect to the internet but is struggling to communicate with other devices on the network, here are some steps to troubleshoot and potentially resolve the issue:

1. Network Discovery:

   • Ensure that network discovery is enabled on your laptop. Go to 'Settings' > 'Network & Internet' > 'Sharing options' and make sure that Network Discovery is turned on for the network profile you are using.

2. Firewall Settings:

   • Check your Windows Firewall settings to ensure that it is not blocking communication with other devices. You can access this through 'Settings' > 'Privacy & Security' > 'Windows Security' > 'Firewall & network protection'. Consider temporarily disabling the firewall to test connectivity.

3. Network Adapter Settings:

   • Verify that the network adapter settings are correctly configured. Go to 'Device Manager', find your network adapter under 'Network adapters', right-click and select 'Properties'. Under the 'Advanced' tab, ensure the correct settings are applied and no restrictions are in place.

4. Driver Updates:

   • Make sure that all network drivers are up to date. Visit HP's support site to check for any available driver updates specific to your model.

5. Windows Updates:

   • Sometimes, Windows updates can cause or resolve connectivity issues. Ensure that your device is fully updated by going to 'Settings' > 'Windows Update' > 'Check for updates'.

6. Router Settings:

   • Verify router settings, especially if port forwarding or specific security settings are configured that might limit device communication. A router firmware update might also help resolve connectivity issues.

7. Temporary Device Blocking:

   • Check if the router is blocking the laptop. Some routers have security features that can isolate new devices. Ensure no MAC address filtering or device isolation settings are enabled.

8. Network Reset:

   • Perform a network reset to revert any incorrect network configurations. Go to 'Settings' > 'Network & Internet' > 'Status' > 'Network reset'. Note that this will remove and then reinstall all your network adapters, and you may need to reconnect to your Wi-Fi network.

If these steps do not resolve the issue, consider reaching out to HP support for further assistance as there may be hardware-specific problems or more advanced settings requiring adjustment.