Annoying Pop-up every time I print

[rafdaf]

Every time I print I get an annoying pop-up message thanking me for using hp ink cartridges. I believe the program generating this pop-up is HPqDTSS.exe. I don't know if another program is dependent on it being present, else I would delete it. This just started recently, after I installed an ink cartridge.

[asmita6658]

Hi @rafdaf

Welcome to the HP Support Community. 

Try these steps -

1) Press and hold the Windows Key, then press “R” to bring up the Windows Run dialog box.
2) Type “printmanagement.msc“, then press “Enter“.
3) Expand “Printer Servers“, then right click the name of the computer and select “Printer Server Properties“ or "Properties". 
4) Select the “Advanced” tab.
5) Uncheck “Show Informational Notifications for Local Printers” and “Show Informational Notifications for Network Printers“.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rafdaf]

Got an error message "Windows cannot find printmanagement.msc" I checked the spelling and even tried "printer.....

[asmita6658]

@rafdaf

Do not include the "" symbol. Just type printmanagement.msc

Or, type and open Printer & Scanners > Click on Printer Server Properties located on the right side of the screen > Go to the Advanced tab. 

Let me know. 

[rafdaf]

The symbol was a typo in my message to you. I am running Windows 7, which may explain why I can't find exactly what you sent me. I did find the Print Server Properties page however. I can't send you the image of the page because I don't know how to do that. I tried the Snipping Tool, but couldn't paste the image. In any case, the Printer Server Properties Advanced page gave me 3 check boxes. They are "Beep on errors of remote documents", "Show informational notifications for local printers", and "Show informational notifications for network printers". Only the last one is currently checked.

[asmita6658]

@rafdaf

Uncheck the other option as well -  "Show informational notifications for local printers"

Keep me posted. 

[rafdaf]

All 3 boxes unchecked. Still get pop-up.

[asmita6658]

@rafdaf

Try these steps to re-install the printer and check -\

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. Choose custom install. 

Let me know. 

[rafdaf]

this printer does print, fax, scan, and copy. Does that change the instructions at all?

[asmita6658]

@rafdaf

No, that won't change anything. The steps will be same. 

Thanks!