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‎08-18-2023 12:07 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: macOS 12.0 Monterey

Every few times a day my HP 9025 automatic downloads tries to download a the latest firmware. However, the firmware won't install and the printer freezes during this installation. It seems like it's downloading and then something goes wrong, and the printer screen say Firmware update unsuccessful. I found error code 33.05.04 in the printer log. I have tried to reset the printer, install the firmware from the on screen meny, and from the SmartHP app on two different devices. Same issue. HPs virtual assistant just keeps sending me here, so hoping someone can help.

1 person had the same question
1 REPLY 1

‎08-21-2023 07:36 AM

HP Recommended

Your issue is also being raised on another thread FYI. May be helpful to you?

 

HP OfficeJet Pro 9025 update download failing - HP Support Community - 8836914

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