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‎10-02-2025 06:56 PM

HP Recommended

I have a DeskJet 3755. It was working this past weekend. However, it stopped working from our phones on Wednesday. I finally got connected to tech support who told me to restart my phone and he’d send a link to reconnect. I restarted my phone, clicked his link… can’t reconnect. Now I have a factory reset printer that can’t be found by the app. I removed the device previously in order to fully start from scratch. If sharing the case number would be helpful, please let me know. I’ve been at this for two hours. 

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1 REPLY 1

‎10-03-2025 01:37 AM

HP Recommended

Hi @smccdrummer 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=xtLoC1bXSPA

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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