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‎05-20-2023 07:37 AM

HP Recommended
Product: HP OfficeJet Pro 9012e All-in-One Printer
Operating System: Microsoft Windows 11

I am having a problem scanning, so I tried to use the app "Print and Scan Doctor 5.7.1". When I open the app, it asks for an update, so I carry out the update, but when the app opens again, it again asks for un update. It seems to be in a loop and top of that, I already installed the latest version?!

 

Category:
3 REPLIES 3

‎05-23-2023 07:04 AM

HP Recommended

@kenneth1982 

 

Welcome to the HP support community.

 

I understand that you are getting scanning issues, I am glad to assist you.

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP Smart app

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎05-26-2023 01:03 PM

HP Recommended

I also had a problem when I made scans from the ADF that were run from the control panel. I posted a topic about this (

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/HP-Officejet-9012e-Scans-from-ADF-not-getting-...) and after applying that solution, the problem with updating the Print and Scan Doctor app were also solved!

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‎06-15-2023 10:54 AM

HP Recommended

@kenneth1982

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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