App will not download

[Janet261]

My printer will no longer print from my desktop computer. HP advised that a new driver needed to be downloaded. I tried to do this and got to the final page "Activate" and absolutely nothing happened. I have tried several times and HP advised that the app be uninstalled and install a new one, I have tried this on numerous occasions now and it will not install the new app I just get told "Something went wrong try again later" . I now have no app on my desktop and the printer cannot be used! Any advice would be very much appreciated.

[Dragon-Fur · Accepted solution]

@Janet261 

Welcome to the HP Community --

If you are running a supported version of Windows,

If you have not done so,

(You can) Install the Full Feature Software.

Even if the app is "stuck", installing the printer software means you can keep working.

What else?

I might not understand all that is going on -- it does sound like HP Smart (Windows application) is in a knot.

There are some things you can try to fix the app.

Consider...

One of the main reasons the app might get tied up too tightly to unravel, is that there might be an outdated version of the HP Smart application on a different computer, tablet, or phone.

What?  On any device where the app is installed, the version of HP Smart on that device must be the latest version for that device.

More information and an example later in this message...

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Two sections + References / Resources

Details / Examples - Relevant to recent versions of Windows

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP ENVY 5640 e-All-in-One Printer series Full Feature Software and Drivers  

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

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2)  Printer  - HP Smart - Windows

Check all computers and devices where HP Smart is installed.

Make sure that the version of HP Smart that runs on that device is the latest version for that device.

The printer supports the application.

The application supports the printer.

If you have not done so, try resetting the HP Smart App.

If the reset does not work, you don't like it, or you don't understand it,

Consider removing and reinstalling the app.

Both the Reset and the Uninstall requires that the printer be (re)added to the application.

HP Smart - Reset / Uninstall / Issues - Considerations

HP_Smart_Win_Apps-and-Features_ Reset_12

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 5640 e-All-in-One Printer series  

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People who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"