Apple Silicon

[Cormac_2004]

When will HP update the HP Smart app on macOS to natively support the Apple M1 chip?

[Betty0610]

@Cormac_2004

Welcome to the HP Support Community.

I will raise this with the level 2 team and get back to you with an update.

Thanks 🙂

[Betty0610]

The HP Smart app already supports Apple M1 chip. Please make sure you are using latest version from the App Store. The current version is 12.8.0.

Also, let us know your Printer name to check if your Printer supports the HP Smart App.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Cormac_2004]

@Betty0610

That is correct, the HP Smart app does support the Apple M1 chip. But the current version is an app made for Intel based Macs and is not native to Apple silicon. The only way to get it to work on Intel Macs would be to use Rosetta 2, but still it is not native. So that is why I am asking, when will the HP Smart app natively support the Apple silicon?

[Betty0610]

Let me get an update on this.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

The information I've got from the team is that for you check the App Store for future updates.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Cormac_2004]

So you don't have a timeline for when the update will be out?

[Betty0610 · Accepted solution]

Not as yet.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!