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‎12-12-2020 01:22 PM

HP Recommended
Product: m28 laserjet
Operating System: macOS 10.15 Catalina

Can't reinstall drivers for HP laserjet pro MFP m28-m31 on mac-air OS big sur

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2020 04:20 PM - last edited on ‎12-15-2020 04:29 PM by Moderator

HP Recommended

Hello @ShlomiL 

 I was able to reinstall the drivers after downloading then switching the network to the printer and finish offline install.

It did print once. But not again.  I will research it more on the internet. I was switching networks under the wifi symbol. 

But thank you very much.  

View solution in original post

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2 REPLIES 2

‎12-13-2020 10:21 AM

HP Recommended

Hi,

Try following below version of the HP Easy Start Utility:
https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as you open HP Easy Start, click the top HP Easy Start menu and select Uninstall HP Software...
Read any warnings that display, and then click Continue. When prompted, type your administrator user name and password and follow the steps on screen.
Click Set Up New Device, and then follow the instructions to reinstall your printer with HP Easy Start and let me know if that may resolve the problem.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎12-15-2020 04:20 PM - last edited on ‎12-15-2020 04:29 PM by Moderator

HP Recommended

Hello @ShlomiL 

 I was able to reinstall the drivers after downloading then switching the network to the printer and finish offline install.

It did print once. But not again.  I will research it more on the internet. I was switching networks under the wifi symbol. 

But thank you very much.  

Was this reply helpful? Yes No
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