Asking for custom password

[Jayesh_Jagtap_U]

After resetting my printer and setting up via HP smart app. The app is asking for custom password which I don't know.. can you please help me with the same?

[Echo_Lake]

@Jayesh_Jagtap_U

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Could you share the screen where it's asking for the password? 

Keep me posted for further assistance.

[Kengeli]

 

[Jayesh_Jagtap_U]

Its same image that Kengali has posted.

 

[Echo_Lake]

@Jayesh_Jagtap_U @Kengeli

Thank you for posting back. 

Are you entering the password in Embedded Web Server page?

Keep me posted! 

[Kengeli]

Thanks. I got it the custom password was the pin on the printer inside were the ink is.

[Jayesh_Jagtap_U]

I'm not putting any password since I don't have one. Can you help me which password should I put over there

[Echo_Lake]

@Jayesh_Jagtap_U

Thank you for posting back.

Are you entering the password on the Embedded Web Server page?

[Jayesh_Jagtap_U]

Hi, @ECHO_LAKE,

Yes, I'm entering the password on the Embedded Web Server page. I do not have a password. Can you please help me with which password I should enter below the screen to register my printer?  Let me know if you are not able to understand my query. I hope the below image will give you an idea.

[Echo_Lake]

@Jayesh_Jagtap_U

Thank you for posting back. 

Let's try these steps:

1. Open a web browser and type the printer IP address in the address field exactly as it appears on the Configuration Page,  and then press Enter.
2. Click the Security tab, and under General Security, set the local administrator password.
   1. Keep the username default as admin.
   2. Type the New Password and Verify Password.
   3. Navigate to the bottom of the page and click Apply.

Use these credentials the next time you Log In to the EWS.

Hope this helps! Keep me posted for further assistance.
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