At the end of my tether with poor printer connection

[Helen2015]

I purchased an HP Envy 6032e printer 6 months ago and signed up to the HP Smart ink programme. This is by far the worst printer I have owned in the past 30 years! I have to unplug and reconnect the printer to my desk top computer nearly every time I use it, it takes up to half an hour to recognise the computer has sent a print request then randomly prints the document, laptops are the same, the paper jams, printing stops halfway through, etc etc. I have raised many, many issues with the software support app and customer support, but the same issues keep happening. I do not have time to spend an hour setting up the printer and working out problems every time I use my computer and want to print something. Today the printer won't connect at all and is listed as SCAN ONLY, HP0D6E20.home DO NOT DELETE. Does anyone else have these issues continuously or have you managed to find a solution? Very close to tears or throwing the printer out of the window!

[zoey7886]

@Helen2015, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy 6032e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I’m really sorry to hear about the frustrating experience you’ve had with your HP Envy 6032e printer — that sounds incredibly stressful, especially when you just want things to work smoothly. I completely understand how disappointing it must be after trying to troubleshoot it multiple times without success. Let’s see if we can get this sorted out together.

First, it sounds like there might be a connectivity issue between the printer and your network, which could be causing the delays and connection drops. Here are a few steps we can try to reset the connection and hopefully improve stability:

Restart your printer and router:

• Turn off the printer and unplug it from the power source.
• Restart your Wi-Fi router and wait until it’s fully back online.
• Turn the printer back on and let it reconnect to the network.

Reinstall the HP Smart app:

• Sometimes, a fresh install can resolve underlying software issues.
• Uninstall the HP Smart app from your computer and any other devices.
• Download the latest version from the HP website and reinstall it.

Re-add the printer:

• On your computer, remove the printer from the list of connected devices.
• Use the HP Smart app to add the printer again — make sure you’re connected to the same Wi-Fi network as the printer.

Check for firmware updates:

• Open the HP Smart app → Printer Settings → Check for Updates.
• If an update is available, install it and restart the printer.

If the printer still shows up as "SCAN ONLY" or won't connect, please let me know. We can dig deeper into the settings or explore other solutions. You shouldn’t have to struggle with this every time you need to print — we’ll get this sorted out!

Looking forward to hearing how it goes. 😊  

Take care, and have an amazing day!  

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Regards,