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Locked

‎12-21-2019 04:29 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer series
Operating System: macOS 10.15 Catalina

"Automatic Document Feeder is Empty" No items detected in Automatic Document Feeder. ***Error message. There are not documents in the feeder, correct, but there is a document on the flatbed scanner glass, but the scanner software won't recognize it.

It copies documents and prints them fine, so it's not the scanner, it's your software HP. #fixit.

Ever since I moved to MAC OS X Catalina, 10.15.1, the scanner on my 8720 will not work. 
I've updated the scanner software to the latest released on 12-18-2019, and it still doesn't work. 

2.9.1.002 9.1 MB Dec 18, 2019

Printer FW Version: WMP1CN1919BR

Serial Number: CN75II603Q

Using HP Easy Scan Version 1.9.3 (002)

#fixit Hp!

 

2 people had the same question
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