Automatic firmware update on 8138e caught in a loop for almost an hour

[scatmidori]

I finished setting up my printer and before printing the test page, it automatically downloaded firmware and started installing it.  Now it is caught in a loop on the printer screen. I see a progress bar with the hp logo and dots spinning indicating installing. when it reaches the end of the progress bar, an energystar logo shows for a few seconds, then it goes back to the hp progress bar screen.  This loop has happened at least a dozen time by now.   I'm worried about shutting it because interrupting a firmware update can kill a machine.  What now. I just bought this printer as new from Costco and was setting it up. 

[zoey7886]

@scatmidori, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Firmware Update Loop on HP Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here is a step-by-step guide to troubleshoot and resolve the firmware update loop issue on your HP printer:

Step 1: Power Cycle the Printer

1. Turn off the printer by pressing the power button.
2. Unplug the power cord from the back of the printer and wait for 60 seconds.
3. Plug the power cord back into the printer and turn it back on.

Step 2: Reset the Printer

1. If power cycling the printer doesn’t resolve the issue, locate the Reset button on the printer.
2. Use a straight pin to press and hold the Reset button until the printer turns off.
3. Restart the printer.

Step 3: Update the Firmware Manually

1. Ensure your printer is connected to the Internet.
2. Go to the HP support website and download the latest firmware for your printer model.
3. Follow the instructions to install the firmware manually.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Go4mom]

I have no menu .  Just stuck on firmware updates!  Model 8130e.  Brand new