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HP Recommended
HP Envy4520
Microsoft Windows 10 (64-bit)

Printer will copy in color but isn't printing in color.Tried shutting down and unplugging but didn't help. Trying to print Avery Label 18660 with a design.

1 REPLY 1
HP Recommended

@CAS52 

 

You will likely want to solve the problem with the no-color printing before printing labels on your expensive label paper sheets.

 

True - typically shutting down / unplugging the printer does not cure the problem.  It does, perhaps, eliminate the printer itself as a source of the problem, and the Restart of the printer (after unplugging) means the printer is ready to have something else tried.

 

Try using the Offline Doctor to solve the no-color printing issue.

 

--  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  --  -- --

Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

 

 

Resource – Choose the right doctor for the job

 

Open Website

HP Print and Scan Doctor for Windows

 

Click the green Download Now option / box

 

 

Wait!

If the problem / issue is one or more of

 

  • Printer is Offline
  • Cannot print in Color
  • Duplex printing has disappeared

 

Try this “Offline” Doctor version:

https://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

 

After the doctor runs, Restart the computer and log in.

Doctor will finish any necessary setups.

 

 

NOTES – The “Offline” doctor

 

As a result of repairing issues,

 

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

 

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

 

Later

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

 

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

 

=============================================================================

What about the label paper / sheets?

 

If applicable:  I'm not sure your printer will accept clear label media - Worth a try.

If the black colored address (Return / Delivery) prints, the lack of color printing is not likely related to the media.

 

https://www.avery.com/templates/18660

 

Example - Avery 5160 Label - PDF

Avery_5160_Sample_Label_PDF_Print_1Avery_5160_Sample_Label_PDF_Print_1

 

=================================================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

 

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Dragon-Fur

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