B109 - Print Pref blank boxes

[Col404]

When looking at printer preferences the selection boxes are all all blank (no options), whilst the titles above the boxes are Chinese style lettering but identical to each other (as in attached picture). So I can't change print quality, paper, etc. This is for all apps including under print pref from Windows Printer page.

However if I load HP print and scanner doctor 5.3.1, it shows the setting in full in English, and also chats happily to the printer about ink levels etc

Latest updates all. Prints on the one setting, but I need to change it.

[Kumar0307]

@Col404, Welcome to the HP Support Community!

This looks like an issue with the print drivers. Perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Hope this helps! Keep me posted. 

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