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‎11-10-2017 01:16 PM

HP Recommended
Product: HP DESKJET 3630 AIO Printer
Operating System: Microsoft Windows 10 (64-bit)

On Printer Information Page it shows. BONJOUR NAME: HP DESKJET 3630 series-E0DFF4. On Community Q&A there is many reply's about this, but to many for me to understand. I decided to post a question instead. I have never heard of BONJOUR . How does it relate to my printer.?

Also HP Support shows a message "SAMSUNG users click here.... FYI I do not own a "Samsung" so that message should not be in my acct page and alerts.

Thank You

1 person had the same question
1 REPLY 1

‎11-10-2017 08:38 PM

HP Recommended

Hi,

Bonjour is a network protocol (Multicasting) used by Apple Devices which should be supported by your router to llow a proper communication between a Mac and a printer over the local network.

 

See the 'Confirm that your router supports Bonjour (Apple devices only)' section below:

https://support.hp.com/lv-en/document/c03897016

 

Regarding the Samsung alert, HP has recently acquired Samsung’s printer division and now provides support for all printing products, as of now the alert is shown for any product under HP Support and it is not specific to any acocunt..

 

Regards,

Shlomi



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