• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎06-09-2022 07:02 PM - last edited on ‎06-10-2022 07:45 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a laserjet 3015 and I just started getting  PCL XL error messages.  'IllegalAttributValue/ReadImage/348

On a Word 365 doc.

I checked everything, ran the troubleshooter, googled and it still happened. Could only print error.

Then I tried a different file and it printed okay !!

So I went back and tried the first doc. Still no good.

So what's this? A printer error or there's some docs it can't handle?

And if it's a bad doc somehow any ideas on how to fix that?

Just wondering if it's a hassle others have had.

Category:
1 REPLY 1

‎06-10-2022 02:33 AM

HP Recommended

It's a driver issue, the printer is 99% fine, check the drivers on your computer to be the latest from hp.com or install Universal Print Driver from hp.com




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->